Each sound healing instrument is made to order, ensuring it is crafted specifically for you. The production time varies depending on the size of your order and typically takes around 15 business days. Once production is complete, shipping takes approximately 5-7 business days worldwide.

From the moment your order is placed, your instruments should arrive within 20-30 business days. You’ll receive an update with your tracking information as soon as your items are shipped, so you can follow their journey to your doorstep.

Your instruments will be carefully packaged in their included protective bags or cases, with additional padding to ensure safe delivery. Shipping insurance is also included on all orders for added peace of mind.

Best of all, shipping is included in the price of your instruments—no hidden fees!

*However, depending on your location, you may have to pay duty fees upon delivery.*

Due to the custom, made-to-order nature of our sound healing instruments, we are unable to accept returns.

Refunds are only offered in the following exceptional cases:

• If your order arrives damaged during transit.

• If we are unable to fulfill specific items in your order.

If you experience any issues with your purchase, please reach out to us right away. We’re committed to ensuring your experience is smooth and satisfactory!

Privacy Policy for Cosmic Love Notes™ by Rare Ember

Effective Date: 01/13/2025

Thank you for visiting the Cosmic Love Notes™ online store, powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you shop with us. By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information to provide you with a seamless shopping experience:

a. Personal Information

When you make a purchase or interact with our site, we may collect:

• Name

• Email address

• Billing and shipping address

• Payment information (processed securely through Shopify)

• Phone number

b. Non-Personal Information

We may also collect non-identifiable data to enhance your experience, such as:

• Browser type and version

• Operating system

• IP address

• Referring URL

• Pages visited and time spent on our website

c. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality

• Personalize your experience

• Analyze website traffic

2. How We Use Your Information

We use the information collected to:

• Process and fulfill orders

• Communicate with you regarding your orders, inquiries, or promotional offers (with your consent)

• Improve website performance and functionality

• Prevent fraudulent activity and ensure website security

3. Sharing Your Information

We value your privacy and will never sell or share your personal information with third parties for marketing purposes. However, we may share information in the following instances:

• With Shopify: Our website is hosted on Shopify, which securely processes your payment and order information.

• Service Providers: To fulfill orders, ship products, or manage email communications.

• Legal Requirements: If required by law, to comply with a legal obligation or protect our rights.

4. Your Rights and Choices

You have the right to:

• Access and review your personal information

• Request corrections or updates

• Opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails

• Request the deletion of your personal data (subject to legal or regulatory obligations)

To exercise your rights, contact us at rare.ember.wellness@gmail.com.

5. Data Security

We implement industry-standard measures to protect your personal information, including encryption and secure payment gateways. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Retention of Information

We retain your personal information for as long as necessary to fulfill your order, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and the “Effective Date” will reflect the most recent update.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Cosmic Love Notes™ by Rare Ember

Email: rare.ember.wellness@gmail.com

By using our website, you consent to this Privacy Policy and the collection and use of your information as outlined above. Thank you for supporting Cosmic Love Notes™!

Terms & Conditions for Cosmic Love Notes™ by Rare Ember

Effective Date: 01/13/2025

Welcome to Cosmic Love Notes™ by Rare Ember. These Terms & Conditions govern your use of our Shopify storefront, including all purchases and interactions on the site. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. General Information

This website is operated by Cosmic Love Notes™ by Rare Ember. Throughout these terms, the terms “we,” “us,” and “our” refer to Cosmic Love Notes™. By visiting or purchasing from our site, you engage in our “Service” and agree to these Terms & Conditions.

2. Eligibility

By using this site, you represent that you:

• Are at least 18 years old or have the consent of a parent/guardian.

• Are legally capable of entering into binding contracts.

3. Products and Services

a. Product Descriptions We strive to provide accurate descriptions of our custom singing bowls and sound healing instrument collections. However, slight variations in appearance, color, or design may occur.

b. Custom Orders Certain products may be customized as per your requests. By placing a custom order, you agree that once production begins, the order cannot be canceled or refunded.

c. Product Availability All products are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.

4. Pricing and Payment

a. Prices Prices are listed in $CAD and are subject to change without notice.

We are not responsible for typographical errors in pricing.

b. Payment Methods We accept major credit cards, PayPal, and other payment methods as indicated at checkout. Payments are securely processed through Shopify.

5. Shipping and Delivery

a. Shipping Policy Shipping times and costs are displayed at checkout. Delays caused by carriers or customs are beyond our control.

b. International Orders For orders outside Canada and the U.S., additional customs fees, duties, or taxes may apply and are the buyer’s responsibility.

c. Risk of Loss All products are shipped FOB (Free on Board). Once the carrier receives the shipment, the risk of loss transfers to the buyer.

6. Returns and Exchanges

Due to the nature of our custom singing bowls and sound healing instruments, all sales are final. However, we may accept returns or exchanges in cases of defective or damaged items. Contact us within 7 days of delivery with proof of damage.

7. Intellectual Property

All content on this site, including logos, product designs, images, and text, is the intellectual property of Cosmic Love Notes™ by Rare Ember. Unauthorized use, reproduction, or distribution is prohibited.

8. Limitation of Liability

To the maximum extent permitted by law, Cosmic Love Notes™ shall not be liable for:

• Indirect, incidental, or consequential damages.

• Losses arising from your use of the website or products purchased.

Our liability is limited to the purchase price of the product.

9. Indemnification

You agree to indemnify and hold harmless Cosmic Love Notes™ and its affiliates from any claims, damages, or expenses arising from your breach of these Terms & Conditions.

10. Governing Law

These Terms & Conditions are governed by the laws of the Province of Alberta, Canada, without regard to its conflict of laws principles.

11. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of the site constitutes acceptance of any changes.

12. Contact Information

For questions or concerns about these Terms & Conditions, please contact us at:

Cosmic Love Notes™ by Rare Ember

Email: rare.ember.wellness@gmail.com

By using our website and purchasing our products, you agree to these Terms & Conditions. Thank you for supporting Cosmic Love Notes™ by Rare Ember

Accessibility Statement for Cosmic Love Notes™ by Rare Ember

Effective Date: 01/13/2025

At Cosmic Love Notes™ by Rare Ember, we are committed to ensuring that our Shopify storefront is accessible to everyone, including individuals with disabilities. We strive to provide an inclusive shopping experience and continuously work to improve accessibility across our website.

Our Accessibility Goals

We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level to ensure our website is perceivable, operable, understandable, and robust for all users.

Key Features and Efforts

To support accessibility, we have implemented the following features and practices:

1. Navigation and Usability

• Logical and consistent navigation across all pages.

• Compatibility with screen readers for users who rely on assistive technology.

2. Text and Visual Adjustments

• Sufficient contrast between text and background colors.

• The ability to zoom in on text without loss of functionality.

3. Keyboard Accessibility

• Users can navigate the website using a keyboard without requiring a mouse.

4. Alternative Text

• Descriptive alt text for images, including product photos, to convey essential information.

5. Responsive Design

• Optimized for use on various devices, including desktops, tablets, and mobile phones.

Ongoing Efforts

Accessibility is an ongoing effort, and we are committed to making continuous improvements. We regularly review our website to address accessibility concerns and incorporate updates based on user feedback and technological advancements.

Third-Party Tools

Our storefront is powered by Shopify, which provides accessibility support at the platform level. While we work to ensure accessibility, some third-party tools and integrations may have limitations. We welcome your feedback to help address these issues.

Feedback and Assistance

If you experience difficulty accessing any part of our website or have suggestions for improvement, please contact us. We value your feedback and are committed to resolving accessibility concerns promptly.

Contact Information

Cosmic Love Notes™ by Rare Ember

Email: rare.ember.wellness@gmail.com

Future Plans

We are actively exploring additional tools and resources to enhance the accessibility of our website and ensure a seamless experience for all visitors.

Thank you for choosing Cosmic Love Notes™ by Rare Ember. We are dedicated to providing an accessible and enjoyable shopping experience for everyone.